MrVacMrsSew.com Return Policy

We hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully.

WE DO NOT ISSUE REFUNDS, ONLY STORE (WEBSITE) CREDITS.

30 Day Return Policy

If for some reason your purchase does not fulfill your needs you can return it within 30 days from receipt of the product (According to UPS, Fed-Ex or USPS Delivery records). All exchanges/returns must be preapproved by MrVacMrsSew.com. Simply fill out this form for a Return Authorization # (Note: NO RA WILL BE ISSUED WITHOUT ORIGINAL PACKING)and we will give you proper instructions on returning your purchase. We CANNOT accept returns without a Return Authorization Number, Shipping is non-refundable, and items purchased originally with Free Shipping will have actual shipping fees deducted from the credit. Items that came with any bonus items, free items etc. that are not returned will be charged the full retail value of missing item and will be deducted from credit issued. The instruction manual, warranty card, and all included accessories, must be returned. You will be charged full retail price for all missing or damaged items. Extended Warranties are also non-refundable, and items with free Extended Warranties will be credited less the retail price of the Extended Warranty that was provided. Providing your purchase is repacked according to factory standards and without excess wear there is No Restocking Fee.

30 Day Return Policy applies to all Items on this website except the following products, which are Non-Returnable and a Final Sale (There are no exceptions)

• Any Item without original packing
• Any improperly packaged item that is damaged in shipping.
• All Robotic Vacuums or Robotic Cleaners
• All Steam Cleaners
• All Air Purifiers
• All Software, Computer Hardware, Embroidery Designs and Embroidery Design Cards
• All Sewing cabinets, cutting Tables, Sewing Chairs, Cabinet Inserts, and Quilting Table Extensions
• Extended Warranties
• All Parts, all sewing supplies, vacuum supplies and embroidery supplies.
• Note: Sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30 Day Return Policy.
• Any item that is returned after 30 days from delivery.
• Demo Items or floor models
• Used Items
• All Commercial machines (including but not limited to embroidery machines, sewing machines, irons, and vacuum cleaners)
• Reconditioned items or factory serviced items.
• Items damaged by you or deemed in un-saleable condition
• Any item that shows excessive wear and tear, since items that are to be returned are to be under 30 days old items should be in very good condition to excellent condition. If item is not in either very good to excellent condition item is considered un-saleable condition thus a final sale.
• Special orders
• Clearance items, closeout items and discontinued items
• Any item that does not have an RA number will be refused or returned to the customer.
  

Credits issued are only good for one year any credit over one year will automatically be cancelled. Credits can only be used on MrVacMrsSew.com. Disclaimer: MrVacMrsSew.com reserves the right to determine after inspection the level of condition of item returned.

Mr. Vac and Mrs. Sew is not responsible for any shortages in shipments not reported to us in 7 days. Shortages in shipments must be reported within 7 days of receiving items.